Support

A person answers. Usually the same day.

Email Chip@chipandkim.com with "TouchPoppy" in the subject. Signature and Executive accounts get priority. Before you write, the answers below cover most questions.

Signing in

Enter your email and we send a six-digit code that works for ten minutes. Check your spam folder if it does not arrive within a minute. If you already use another Poppy, choose Sign in with Poppy ID and you are in with the same account.

Verifying your license

The first time you sign in you will be asked for your real estate license number and state. A person on our team reviews it, usually the same business day. You will see "Verification pending" until then. If yours is taking longer, email us with the number and state.

Adding a client and a listing

Clients, then Add. Give a name, a phone number and, for a seller, the listing address. TouchPoppy sets a cadence by the kind of client (a seller with an active listing hears from you weekly by default) and you can change it on the client's page.

Quick Notes

The note button is on every screen. Type or dictate what happened, name the client if it is not obvious, and TouchPoppy hands back a text (and an email when there is more to say). Send text opens your Messages app with the message ready. On a desktop browser, copy the text or open TouchPoppy on your phone; a desktop cannot send a text.

Weekly reports

Each listing has a report day and hour (Friday at 9 AM unless you change it). Automatic sends after a two-hour preview window during which you can edit or hold it. Manual puts it in your Today list for your yes. Send a test to yourself from the report page any time.

Reminders

Settings, then Reminders: enter your cell number, choose the hour, and tap Send a test. Reply STOP to any reminder to end them. Reminders go only to you, never to a client.

Billing

Settings, then Your plan, then Manage billing opens the Stripe portal where you can change your card, switch plans or cancel. Cancelling stops the next charge and keeps the service through the period you paid for.

Deleting your account

Settings, then Delete account. Everything is removed within 30 days as described in the privacy policy.